Framing the analysis of enterprise system success
Success is the key-outcome of interest in our framework. The definition of success outcome:
• Multidimensional (Verschillende afdelingen)
• Dynamic concept (Dynamisch, wat je nu vindt hoeft niet over een half jaar nog zo te zijn)
• Relative (tijd)
There is a lack of consensus and clarity about the meaning of success.
Based on our observations of enterprise systems projects, we argue that a minimum set of success metrics includes the fellowing:
1. Project metrics
2. Early Operational Matrics
3. Longer-Term Business Metrics
To accommodate the multidimensionality and relativity of enterprise system success from the adopting organization’s perspective, we define a standard of optimal success, which refers to the best outcomes the organization could achieve with enterprise systems, give its business situation measured against a portfolio of project, early operational, and longer-term business results metrics.
