Carl Marnewick and Lessing Labuschagne (A conceptual model for ERP)
-> The purpose of this article is to provide a high-level conceptual framework that will assist in understanding what ERP is and how to go about implementing it.
-> Het “conceptual model” bestaat uit 5 fasen:
1. Software package (finance, HR, SRM, CRM, BI, Supply Chain)
2. Process Flow (Flow tussen de modules te zien hierboven)
3. Customer Mindset (User influence, Team influence, organizational influence)
4. Change Management (User attitude, project attitude, Businessprocess changes, system changes)
5. (Overall) Methodology (Pre-implementation, analyze, design, construct, implementation)
